In the dynamic world of packaging solutions, reliability and efficiency are non-negotiables. At Ossid, we understand the critical importance of keeping your operations running smoothly and effectively. That’s why we offer a comprehensive aftermarket parts and service program designed to meet your every need. From OEM parts to trusted service technicians and preventative maintenance programs, Ossid is committed to providing unparalleled support to our valued customers.
Reliable OEM Parts:
When it comes to maintaining your packaging equipment, quality OEM parts are essential. Ossid’s aftermarket parts department is dedicated to ensuring that you have access to the genuine parts you need to keep your machinery operating at peak performance. Our experienced team is here to assist you with order placement ensuring you have the parts you need with quick shipping turnaround time.
Trusted Service Technicians:
At Ossid, we take pride in our team of factory-trained service technicians who are ready to assist you whenever and wherever you need support. Whether it’s installation/start-up assistance for new machines, conversions to existing equipment, or emergency service, our technicians are equipped with the expertise and resources to address your needs promptly and effectively. Our team of service technicians are regionally located around the U.S. and Mexico.
At Ossid, customer satisfaction is our top priority. Our dedicated in-house service team is committed to providing you with unparalleled support and assistance. We offer a Preferred Service Program and alternate service options tailored to your unique requirements, ensuring that you receive the personalized attention and care you deserve.
PM Program – Saves You Time & Money:
Preventative maintenance is key to maximizing the lifespan and performance of your packaging and labeling equipment while minimizing downtime and costly repairs. Ossid offers a proactive PM program designed to keep your machinery running smoothly. Our service technicians provide quarterly or semi-annual maintenance visits, tailored to your schedule, budget, and needs, helping you save both time and money in the long run.
Online Training Portal:
Are you looking for in-depth video walkthroughs on how to perform preventative maintenance tasks, machine setup or changeover procedures? Ossid has an online training portal to fill these needs and more. This program is free for our customers. We want to see you succeed and provide you with the tools to support your operations and maintenance team members.
We are currently offering portal content for our tray overwrap equipment with more coming soon! To request access, visit https://info.ossid.com/training_portal_access
24/7 Emergency Hotline:
We understand that packaging emergencies can happen at any time, which is why Ossid offers an after-hours emergency hotline for parts ordering. With our emergency hotline, you can access the same exceptional service and support, even outside regular business hours, minimizing downtime and ensuring continuous operations.
With Ossid’s aftermarket parts and service program, you can trust that your packaging and labeling equipment are in capable hands. From reliable OEM parts to trusted service technicians and proactive maintenance programs, we are dedicated to supporting your success every step of the way. Experience peace of mind and unmatched reliability with Ossid’s comprehensive aftermarket parts and service offerings.
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